Do not shop here. During this timescale, we don't need to contact the courier and neither do you, nor would we advise you to. Their Instagram is bombarded with comments of customers experiencing the same exact thing and some ordered even before I did. blocking them. Update 09/02/2023:Thank you so much for confirming this information, I really do appreciate it. We don't refund shipping charges for those countries listed outside of the EEA. Good morning Meg, Thank you for taking the time to leave your review, we do appreciate your feedback.I am pleased that Nikki was able to assist you quickly and efficiently with your return, I will be sure to pass your appreciation over to her too. If it's before the advised shipping date and you've had your dispatch email, then its on its way. If this isnt available, in your area then youll need to get in touch with your local post office. I am really sorry to hear there was an item missing from your parcel, but it's great that this has been sorted for you now. I spoke to Shay and they were so helpful and I was able to get a refund. Can I return more than one order in the same parcel? **If you have a Mac with Touch Bar, you will be able to verify your payment using the Touch ID sensor on your MacBook Pro keyboard. The shipping time for Nasty Gal orders can vary depending on several factors such as the shipping method selected during checkout, the destination of the package, the processing time of the order, and any potential delays caused by customs or other reasons. I ordered clothes for next day delivery it's been three days now and there still hasn't been any scans in fastway, is my package missing? Nastygal continues to respond telling me to allow more time before I can get a refund!! Replies to negative reviews in < 24 hours. If you do not want to consent to this use, please do not contact us other than by email. As soon as you place your order, were on it we know you need it fast! It was the first time I had came across this company, i ordered last night 6 items and after reading reviews I was worried that it wouldnt show up. If yes, then it's on its way. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Sophia started the company by selling old pieces of clothing in an eBay store in San Francisco. Your refund will be processed as soon as we get your items back. They put the blame on the client. If the order doesn't get amended and this happens. Thank you, take care. but a different item to the one ordered. #1 Jefferson, Wi. I ordered a medium and the fit was loose, so I honestly cannot understand what happened. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. Hello Alyson,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that April-Jane, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, April-Jane.Take care,Nasty Gal x. Katie, helped me through the worry of not being sent my items and helped me out. Please refund 41.30 to my account, many thanks. Hello Catherine,Thank you for taking the time to leave your review, we do apprecate your feedback. To experience the full world of SFRA, please enable these or check whether another program is I email once a week and each time they ask me to wait until a certain date before they will process a refund. Don't buy this dress! It's wonderful to hear Karen was quick to resolve your query and I will be sure to pass your feedback about her excellent service on for you.Have a lovely day - X. Jayne Y helped me out efficiently and effectively to initiate a return when I couldn't access the return portal. I would love to assist you further with the issue, so I have sent through a request via Trustpilot, for you provide myself with further information so I can contact you directly and ensure that a resolution is made.ThanksSamantha, Horrendous. Verification can help ensure real people write reviews about real companies. - Double check your delivery--some codes only work with specific delivery options. April 26. I tried filing a claim through FedEx and the said "The tracking number that you entered is for a FedEx SmartPost shipment. I am really happy to hear that Laura has been able to assist you with the issue with the sizing of your blazer. Last Tested. I have received a faulty item, what do I do? Today, I received the boots. includes Click and Collect services as well. Absolutely amazing customer service in my opinion!! Thank you, HI Naomi, Thank you for your review. I dont need to wait when it says 4-7 days shipping. What a disaster of a company. I have been emailing with the customer service reps for over two weeks to get this sorted out. Were really sorry to hear that youve received an item thats not in perfect condition. This will usually be because the stock wasn't in the warehouse when we came to process your order. This is a very poor way to treat your customers. Find out how we combat fake reviews. Youll need to place another order or return any unwanted items. I will be sure to pass on your thanks. This complaint was posted by a verified customer. I am really happy to hear that Karen was able to assist you with processing yourr returns and this was done in less than 5 minutes.Your kind words are really appreciated and i'm sure they'll make Karen's day. Don't worry, just package your items in something non see-through, sealable & waterproof. I wore it for the first time last night for an evening of dancing. If you could please keep an eye on your junk/spam folder, to ensure this email is not missed that would be great.I look forward to speaking with you again.Take care,NastyGal x, Bought a tailored blazer - way oversized but Laura was a star and after sending pics comparing it to my other the same size she has promised a refund and i dont have the hassle returning it- off its going to charity as no use at all to me Looking forward to my refund - i will use Nasty gal again as such a great service from the team Thanks Laura, Hello there, Thank you for taking the time to leave us a review! This is unacceptable!! The dress I paid $58 for literally started ripping at the seams. We need your email address to verify that your review is genuine. One, I didn't want to return my order and 2, my money is not in my account. Additional taxes may apply according to local legislation**. Kind regards -Millie, Contact help 'chat' on the site it's not working, tried 10 times every time says no connections. This does not affect your statutory rights. Keep an eye on your return tracking. If youve sent us a message via Twitter, we wont be able to respond to it. Verified as valid. Or, let us know using the 'contact us tab and we can have your item(s) resent. You neednt worry though; every style has been converted accordingly to match the sizing in your country. Hello there, thank you for taking the time to leave a review for our brand regarding your recent experience. Why wasnt it specified on the order page? I want the amount I payed to be returned. The halter tie at the neck also broke in two. (and shes lookin better than ever). Disgusting business let's put them out! It's very unfair that the items that are currently out of stock were her favorites and I ordered them on time. View in Dark Mode. Clothing Store Nastygal Nastygal Reviews 9,766 Average 3.7 VERIFIED COMPANY nastygal.com Visit this website Most relevant MV MADELINE VODRAZKA 3 US Nov 28, 2022 My package was stolen/missing and I My package was stolen/missing and I reached out to the customer service team via Instagram. I bought the gold chainmail dress from Nastygal for my birthday party last night. 5. I urge you to check the reviews before ordering from this vendor and if you know like I know, you will not order from them period!!! She did not help me at all. I sent an email ,messaged on Facebook and even tried to chat with a live agent with no luck. The courier would already be aware of the delay and will be doing their best to ensure the delay is resolved as quickly as possible. I explained that the wrong size was sent and want to send it back. She asked for my invoice number. Liked the products but the returns process is crazy. I contacted Nastygal. Hello Christina,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Jayne, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Jayne.Take care,Nasty Gal x. If you want to change your email address, you will just create a new account. Ready to return? Can't find a contact for an actually human! Have a great day and take care, x. I ordered a few things a little over a week ago, and I've been wondering if my package is going to come in any time soon. If you need to return more than one order, please keep your orders separate, as returning more than one order in a parcel may delay your refund. Also, they won't refund the cost of shipping to me in the first place, with the incorrect shipping speed. AGAIN, in a size 6! Pierced jewellery and fashion face masks cannot be returned for health and hygiene reasons and are non-refundable, Once the seal is opened on our intimate toys they can no longer be returned or refunded, Underwear and swimwear can only be returned if the hygiene seal has not been removed, Beauty products and accessories cannot be returned for hygiene reasons. Your kind review is really appreciate and we look forward to you shopping with us again soon, take care. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. Your feedback is very much appreciated.Have a lovely day - Dean, Information provided by various external sources. Retailer website will open in a new tab. Shopping just got easier. Dont bother ordering from them. A matter that should be straight forward has become so trivial. I had to return the boots because the boots could not fit my daughter and a replacement would not have arrived in time for my daughter's H.S. Started return process and found out it costs 2 to return my order. X. I was helped by Lemuel R. quick and helpful responses! I love the unusual and quirky designs at Nastygal and their sales are just amazing. I had to leave the dance floor and tie a sweater around my waist. I can see this information provided on the 7th February by our customer service team is correct. I understand this is more on the shipping company, but it would be nice to receive more info or cancel this order, as I'll no longer need it by the time it arrives.Update: the estimated arrival date customer service has provided me with (2/20/2024) is about 3 weeks past when it was shown to be delivered when purchasing. You can wait for your package to come back to us and well give you a full refund. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. False advertisement is illegal, Hi so I purchased a few items from nastygal and when I received them they were not the sizes that I purchased so I got in touch with them via WhatsApp and spoke to various people whom was not very helpful with helping me return my order as I have never had to return anything before anyway I eventually figured it out and sent back my parcel, I contacted nastygal today about my order being cancelled so I could order something else only to be messaged by someone called Charlotte being very rude I asked way and said carry on being rude so that is why I am contacting you today with my concerns please could you look into this as I am looking to take this further as I think your staff should be more helpful myself and my daughters was intending to spend quite a lot of money on your online shop could you please get back to me ASAP please thanks kind regards Mrs c mcwhirter. Items must be unworn and unwashed with the original labels attached. The quality of the products compared to these low-prices is excellent. 53549. nastygal.com We've Arrived Go meet our latest drop. It's fantastic to hear you found our service to be excellent, and you like your new clothes. : April 10. Our App got a makeover As they have responsibility for the package until it gets sent out to me. Nastygal Reviews | Read Customer Service Reviews of nastygal.com Shopping & Fashion Clothing & Underwear Clothing Store Nastygal Nastygal Reviews 9,823 Average 3.7 VERIFIED COMPANY nastygal.com Visit this website Write a review 3.7 Filter : Most relevant HS Han s 1 review GB A day ago Lost item Items must be unworn and unwashed with the original labels attached. Customer service. Nastydress looks like a modern cloth-shopping website, the orientation is easy. You can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. It's great to hear that Karen E was extremely helpful when you reached out to us in relation to your return and that she made it straightforward. We don't refund shipping charges for those countries listed outside of the EEA. event. This experience has been extremely frustrating and I feel like Customer Service fell short. Share your photos and videos with others to prove the truth of your words. Said 4-7 shipping didn't know that would mean being lost in transit and nowhere to be found. Please rest assured that we remain committed to the best possible service for our customers. You'll no longer receive a delivery note in your parcel. I have been told to wait 48h, then 5-10 working days, then another 48h, then another 5 days each with someone new in customer service and NO ONE is helping or resolving this issue. Login to our returns portal. Just yesterday, I put an order in with Nasty Gal (GUK105214193) at 11.13PM and realised the order was going to be sent to my old address. Item arrived with a makeup stain and a rip in the fabric. Please note that we may share your email with the company to verify your order. Expiration date. Shocking service, Hi,As the courier has delivered your parcel successfully, we wouldn't be able to cover the cost of the delivery charge worth 3.99. Everything you love on the site at your (literal) fingertips. If there is no further update on your tracking link at all by the timescale given by our customer service, please contact our team via the link here: https://www.nastygal.com/page/faq.html?redirect=country#contact-us and then a member of our team will be more than happy to get this resolved for you. By enabling them, you are agreeing to our, You'll no longer receive an invoice in your parcel. Now I have an event to go to with no shoes. Love all my items. Nonetheless, she went ahead and confirmed her $218 purchase (pretty decent, @ Nasty Gal) then awaited for the arrival of her package! We really appreciate the feedback as we're always looking for ways in which we can improve for future. We've gone paperless! So, I contacted them via email because they don't have a phone number. Hello Sophie,Thanks for getting in touch and taking the time to leave a review, it's great to hear that Jayne Y was able to help you via the chat in regards to your missing order and was able to get the issue resolved, I'll be sure to pass over the feedback.Take careSamantha. I have taken a look on your order and I can see as you have stated previously you have already spoken to our customer service team regards to this. I placed an order from Nasty Gal on December 12. Please try again later. Take care x, Wow what an easy and helpful on line customer care service. Also, I've contacted Nasty Girl via email, it's been about 4 days and no reply. Log into your account, select payment details and either add, delete or edit your payment options. To change your preferences, log into your account and click on contact preferences. Thanks again, great service! I want a discount for my horrible purchase which is completely damaged and not sellable, Refund not received from purchase, purchased online 24/8/22, returned via evri onh 10/9/23, see details below I ordered on Jan 15th and now it's Feb 8th and my order still hasn't arrived. We work very hard on a daily basis to ensure that all of our customers receive the best possible service on a daily basis, so it's always great to receive feedback such as your own.I hope you have a lovely day.Take care,Nasty Gal x. Karen E was extremely helpful when enquiring about a return, made the process straightforward and pleasant. This comment was posted by a verified customer. Your negligence led to my items missing in the first place and your inability to reply to my contact attempts is what has led me to go to the lengths of even posting this review. Claim it. FAST, TRACKABLE & COST EFFECTIVE using the returns portal.
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