Looking forward to serving you again! It did not take too long after the order was placed to recieve her dress. The washed bags should be dried in a shady place with good ventilation. The bag may also be conditioned with a leather conditioner if necessary. We would like to emphasize that measuring yourself at home is trickier than you think. Cancel order within 24 hours of payment for a full refund. What should I do if I forget my password? Please include an explanation and photographs stating the reason for your return. Shipment was 7. Dear customer, Thank you for your positive comment and feedback. To clean off the dust, a soft bristle brush can be employed. ), Thank you for your kind review.Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. No returns and no exchanges for personalized items. All new orders are subject to the current production period. We use dedicated people and clever technology to safeguard our platform. Share your photos and videos with others to prove the truth of your words. 4. 1. Log into your JJs House account and click hereto go to your orders page. One should never leave the handbag unattended irrespective of where one is. Prior to pricing or discounts used when the original order was placed will not be honored for a new order. You can see the products on our website and place the order. We sincerely hope you could give us a try. The whole refund process will be faster. Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. Please use a safe and reliable delivery service to return the package to ensure the package will reach us. Click "order status" 2023 Trustpilot, Inc. All rights reserved. Suede bags can be cleaned using the ordinary erasers for pen and pencil. This handy guide to the JJs House return policy is here to help you grasp the ins and outs of this brands terms and conditions when it comes to returning a product. JJsHouse - wedding dress unsuitable/no return policy JJsHouse - No response to my returning 2 dresses The basket should have a few very small fiber cloths that make the normal maintenance smooth and brighten up the components on the purse without damaging it while wiping off the outside dust. Items all individually wrapped. We understand that it is a very important undertaking toorder a dress for your special occasion, and our cancellation policy was formulated with this in mind. Then received a delivered notification a fair few days later and nothing was delivered, I was home all day. Please click here to register your new account. I will attached more pics of me in the dress. 1. - Orders cancelled 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of the product purchase price. 3. Tailoring Time is displayed on each dress's product page. 2. JJsHouse prides itself on exceptional customer service, high quality and . Unpaid orders are automatically cancelled after 5 days. Please note: JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. Correct measurements are the prerequisites of getting a perfect fitting dress. Find out how we combat fake reviews. Any purses that are not often used should be kept in your luggage, which ensures that they are in clean condition and thus no need for dusting them off. Well draw up a refund request letter in your stead and send it to the company in question. I am extremely happy and will definitely use JJs again and can highly recommend. 2. I would definitely shop here again and recommend it to others. 1. It was very easy to order the right true to size dress. 1. We are sorry but currently we do not have any physical stores. Well fill out all the necessary court forms, generate any legal document you need, get it notarized remotely, and fax it to any recipient of your choice. Because of this, we are unable to accept any returns on custom dresses. The following should be observed when cleaning the handbags. 2. The vendors return policy differs slightly for each type of item or the items condition: You cannot return or exchange the following JJs House items: Before returning the item to JJs House, you should get in touch with the companys representatives as it doesnt accept returns without prior knowledge. JJ's House | Beautiful Dresses. Update:Dear customer,I have carefully reviewed your comment and all the communications we have been exchanging with you. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. 7. View the, Yes. Cloth Material There are many types of materials used to make this type of handbags. I ordered from JJhouse because of their no worries return policy. It was a brilliant experience and you earn points if you download the app to get money off your purchases. AVOID! Standard-size dresses (except final sale dresses). We always recommend ordering Swatches (free shipping) beforehand so you can see the true color quality of each fabric in person. I tried on many dresses and found none, not even $2k ones, that were better made. By continuing to use our site, you agree to our, Try 2, get 1 free - At-Home Try On Dresses. 2. Could we get color swatches to see what the colors look like in reality? If you're a registered customer, sign in first. no returns. In the event the business is responsive, complainants allege JJ's House may deny refund requests, but . Absolutely love the dress we received and it was a perfect fit. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?Thank you for your cooperation in advance. Please enter the verification code on the picture. I have ordered a customised dress and they have been amazing with emails regularly and just confirming about measurements, will definitely be ordering from this company again and definitely recommending jj house to all my friends and family, I have had an excellent experience. For less than $300 I received a custom dress, a wrap, a lace jacket(wasn't sure which I'd prefer and ended up wearing neither), a veil, tiara, and a hanging bag. And in my dress I felt and looked a million dollars. Take your package to the local post office and send it back to us. Please note that you need to contact us to initiate the returning process. DoNotPay Can Handle the JJ's House Item Return Request for You! However, we are more than pleased to assist you in filing a claim against the shipping carrier. Well also show you how you can send a return request letter in a matter of minutes with DoNotPays assistance! The following items (and any others marked as non-returnable on their ordering page) are non-returnable: We do not offer an exchange service for any products at this time. & GET {$points} POINTS, Copyright @2010 - 2023 JJ's House. 3). Personalized items cannot be returned. Hope we can serve you again in the future and make you a happier customer.Have a nice day~, Beautiful! This review was chosen algorithmically as the most valued customer feedback. Bought hair pins of a value of 13. For more information regarding Try-On dress returns, please see our At-Home Try-On Program. It then says you have to select a reason. * The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. Replies to negative reviews in < 24 hours, 50 Raffles Place, #30-00 Singapore Land Tower. Your satisfaction is the most important to us and this is absolutely our work power. Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected. 18cm) below natural waist. 1.7M views 27K. We won't take back the points, which you get for placing the order. I had hunter green with ivory sash-beautiful.x (and my wedding dress was jjs too!!). Hope we can serve you again in the future.---------------------------------------------------Replied:Dear Ani, Thank you for your feedback. Please Contact Us. Faux leather is a great alternative to the real genuine leather. We know to order early enough since shipping takes a few weeks but we have never had any problems. Reply from JJ's House A day ago Thank you for your review. Mom's Moment - Up to $500 Cash Prizes Just Waiting! The return shipping fees will be automatically deducted from your refund amount. Have been in contact with customer service and they have offered me 40% of my money back. So many gorgeous dresses to choose from for my son's wedding in May. As of April 14, 2022, JJ's House does offer free return policies. Moderate content, respond to reviews, and promote offers. About this app. Once we have approved your request, you will be sent a return form which needs to be included with your return. Reply from JJ's House A day ago Thank you for your review. For other changes, you can Contact Us for more information. 2. They should be kept out of direct sunlight, which may de-shape the bags. JJ's House's reply: Dear customer, Thank you for your review. - Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund. Discover the Zzounds Return Policy With DoNotPays Thorough Guide! The detergent has to be tried out on some inconspicuous place of the bag to prove that the detergent won't damage the handbag. If you've already placed an order, your estimated delivery date is in your Order Confirmation email. 5. If you've forgotten your password, please click this link to reset your password. I looked beautiful in it. JJ's House ranks 7th among Wedding Dresses sites. Read More Business Details. Since one cannot trust anybody, one should keep her purse with herself all the time even if one is in a close friend's party. . * We cannot process any products that are returned without our prior knowledge. Orders will be eligible for refunds when it is defective or there is another mistake made by JJsHouse.com. A second dress is too long and will require further work to shorten at extra expense. 5. 1). 4. Review that everything is correct and click "Checkout". Have a nice day.----------------------------------------------------------------------Replied:Dear customer, Thank you for your feedback. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Thank you for your cooperation in advance. Take the tape around your back and bring it across the fullest part of your bust. You can choose to return the packages by yourself at your cost. 2. 3. Please kindly refer to our Size Chart to choose the correct size. 1. This will surely increase the credibility of your complaint. You can use any of the payment methods listed below to pay for your order. 2. All new orders are subject to current production times and prices. With DoNotPay, you can request returns with these brandsand more: With DoNotPay by your side, you can rest assured that youll get whats rightfully yours. The points will be retained in your account. Ink stains are hard to remove and are done away by spraying the ink stain with a small hair spray and wiping it off with a cloth. 1. LTD.; Address: 50 Raffles Place, #30-00 Singapore Land Tower, Singapore, We use cookies to provide you with the best possible experience. Please note that we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. Box the item(s) up, remember to print the Return Form and put it in the return package. Feel free to use them. We also appreciate your honest feedback about your experience. It felt great! It goes against our guidelines to offer incentives for reviews. Extremely satisfied with my purchase. Please include the reason for return and photographs for verification. 4. - Once your order has been shipped, it can no longer be cancelled. If you are returning or exchanging dresses or accessories, please make sure they are in their original conditions - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached. Knoji is a social discussion platform that's 100% free to use. These types of handbags should not be washed directly in water. If there are quality problems about our dress, could you send us detailed pictures? GB. Begin at the hollow space between the collarbones and pull tape straight down to the floor, To fit high heels, well add an extra 2 inch (ca. My dress looked exactly like the photos and videos, it was tailor-made to fit me, high quality material, it arrived when stated.i couldn't have been happier. To initiate a return request, you must go to your order page first. Expedited Shipping I was VERY skeptical about mail ordering a wedding dress and read the reviews before ordering. For customers from countries with return label service: We offer return labels so that you can directly attach the label to the front of your package for the return without paying the return shipping fee to the post location. Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). 2. Click the button for the specific issue you're having with the game. Upon arrival of your package, it is suggested that you check the dress to make sure it has been made in accordance withyour order specifications. 1. THE SHIPPING IS RIDICULOUS . The bags should be kept dry to prevent them from becoming distorted from dampness.3. Custom sizing takes the same amount of time to make and ship to you! Bags of different colors should not be put together to prevent the colors from rubbing off into one another.2. Order swatches. These are all the steps you should follow: Once we send the request to the company, well also provide you with a return label so that you can send your product for free. Do not waste your money here just look elsewhere. Excellent experience with this place! Decoration covered handbags should be swiped clean separately with a dry cloth after washing. If you choose to return the packages by yourself at your cost instead of using our return label, youll need to confirm the return delivery status by yourself. Before the claim is resolved, please keep all products in their original packages. We reserve the right not to accept the returns without prior approval from our Customer Service. You can just give the parcel to them directly and don't need to pay extra money there. Find the name of the item you want to refund in the Purchases list and click it. Yes, JJ's House does offer free returns & exchanges. Please enter the verification code on the picture: *. JJsHouse.com holds no responsibility for missing packages or damaged products caused by theshipping carrier. Yes, color swatches are just $2 each. Never buying anything from them anymore for sure. Update:Dear Ani, Sorry for the inconvenience caused. 2. Please keep the tracking number safe. We will correct your shipping address and send you a confirmation email as soon as possible. I will shop here again and recommend this company. 1. Leather handbags should be cleaned using a specialized leather detergent with a soft cloth to avoid scratching the material. In case of water stains, the bag should be left to dry naturally but away from artificial heat sources. The faux leather has the advantage of being lighter and can be carried around easily. Please Note:It can generally take a few weeks for a return to arrive back and be processed back into our warehouse. Beautiful You.Dresses made by hand, made for you.From bridal designs destined to make a statement,To prom gowns for unforgett. JJsHouse - I got conned out of over a $100, JJsHouse - wedding dress unsuitable/no return policy, JJsHouse - No response to my returning 2 dresses, JJsHouse - RMA procedure for returning product. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? FOR ALL SAMPLE SALE ITEMS: We have ordered 3 gowns from JJ's; two for pageants and one for Prom. If your shipping destination is not available at checkout, please just Contact Us. Return item(s) are lost or damaged on the way back to us. They are asking me for an additional 5!!!! Here are 8 tips for writing great reviews. 4. Your satisfaction is of utmost importance to the JJsHouse.com Team. Contact our Customer Serviceto initiate the return process within 14 days upon receiving your item(s). All PayPal payment can only be refunded via PayPal, all Credit Card paymentwill only be refunded to the original Credit Card. Standard shipping takes a bit longer than expedited shipping but costs less. From the edge of the shoulder socket, measure up over the curve of the shoulders passing across the center base of the neck to the other shoulder edge. Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition. Please Contact Us with your new email address. Also, the picture doesn't show the beading on sash very well. Once confirmed, we'll start processing your refund. Measure from your shoulder point to the wrist. We will process the refund when we confirm that the product has the problems you mentioned.Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. The basket should have a clean fabric on the bottom of it. I represented Canada. - Orders cancelled within 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price. All absolutely perfect and precisely as advertised. We are really impressed with the quality!! I bought this from jjshouse, i like it very much:). When the bag is not in use, a tissue paper should be stuffed into it so as to maintain its shape and prevent influx of dust. You can check the current return shipping fee standards for countries with return labels service on this page. Alternatively, you can retrieve the tracking number on the order details page via this link. The super save shipping (only for orders of accessories valued less than $50) takes 15-30 days for the shipment. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Because of this, we recommend returning all unwanted items at one time. All returned or exchanged products must be in their original condition. We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. If you would like to cancel your order, please login to My Orders, select the order you need help with, and request a cancellation. I purposely gave measurements half inch smaller on bust and waist and when it arrived, 3 weeks after I ordered, it fit perfectly.
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